Project Role Description : Act as software detectives, provide a energetic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Amazon Web Services (AWS)
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and collaborating with different teams to maintain system reliability and efficiency throughout the day.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Amazon Web Services (AWS).
- Experience with cloud infrastructure management and deployment on Amazon Web Services.
- Strong understanding of system monitoring and incident management within cloud environments.
- Ability to analyze logs and metrics to diagnose and resolve application issues effectively.
- Familiarity with automation tools and scripting to streamline support tasks.
- Knowledge of security best practices and compliance standards in cloud platforms.
Additional Information
- The candidate should have minimum 3 years of experience in Amazon Web Services (AWS).
- This position is based at our Chennai office.
- A 15 years full time education is required.
📌 Application Support Engineer (Chennai)
🏢 Accenture in India
📍 Chennai
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