Membership Sales & Revenue Generation
• Drive membership sales by converting walk-in customers, referrals, event visitors and qualified leads into paid members.
• Develop and execute customer engagement strategies to improve membership acquisition and conversion rates.
• Ensure achievement of monthly, quarterly, and annual membership sales targets.
• Monitor sales funnel performance and implement initiatives to improve enquiry-to-membership conversion.
• Identify opportunities for membership upgrades, renewals, referrals and cross-selling of company offerings.
• Ensure timely follow-up of all prospective members through structured engagement plans. Guest Experience Management
• Design and deliver a premium customer experience across all customer touchpoints.
• Ensure every guest receives personalized assistance throughout their visit.
• Develop standardized guest engagement protocols and service excellence guidelines.
• Handle VIP customer interactions and critical customer concerns with professionalism.
• Monitor customer satisfaction levels and implement initiatives for continuous improvement.
• Ensure timely resolution of guest feedback and complaints. Customer Relationship Management
• Build long-term relationships with members to improve retention and advocacy.
• Develop engagement activities for existing members to increase loyalty and referrals.
• Maintain accurate customer data and interaction history within the CRM system.
• Ensure structured communication throughout the customer lifecycle. Team Leadership & Performance Management
• Lead, coach, and develop the Guest Relationship team to achieve business objectives.




• Set individual KPIs and monitor team productivity and customer engagement effectiveness.
• Conduct regular training on customer experience, hospitality standards, objection handling and membership sales.
• Foster a high-performance, customer-centric culture. Sales Coordination & Business Support
• Coordinate with Sales, Marketing, CRM, Digital Marketing, and Projects for seamless customer journeys.
• Support marketing campaigns, events, launches, and promotional activities to maximize membership generation.
• Ensure effective lead allocation, follow-up and reporting.
• Track competitor offerings and recommend strategies to improve membership proposition. Reporting & Analytics
• Monitor membership sales performance, conversion ratios, customer satisfaction and retention metrics.
• Prepare periodic business reports, dashboards, and management presentations.
• Analyze customer behaviour and recommend improvement initiatives.
• Drive process improvements through customer insights and data analytics. Experience & Qualifications
• Master’s / Bachelor's Degree in Business Administration, Hospitality Management, Marketing or equivalent.
• 10–15 years of experience in Customer Relationship Management, Hospitality, Membership Sales, Luxury Sales, Real Estate Sales or Customer Experience.
• Minimum 5 years of experience leading customer-facing or membership sales teams.
• Experience in premium real estate, hospitality, clubs, luxury retail or lifestyle businesses will be preferred.
• Proven track record of achieving membership or customer acquisition targets.
• Robust understanding of CRM systems, customer lifecycle management and service excellence. Please share your resume at [email protected]

📌 Membership Sales Specialist (Gurugram)
🏢 BPTP
📍 Gurugram