JOB PURPOSE: The Art Enthusiast is responsible for delivering an exceptional and immersive visitor experience across exhibitions at the Art House, NMACC. The role requires a solid understanding of artworks and curatorial narratives, serving as a knowledgeable and engaging representative of exhibitions. This position works closely with Curatorial and Guest Services Operations teams to ensure seamless daily operations and consistently elevated guest experiences. KEY DELIVERABLES:
• Visitor Engagement, Guided Tours & Group Management: -Welcome and assist guests by providing accurate exhibition information, directions, and contextual insights. -Conduct guided tours, curated walkthroughs, and special previews for VIPs, media, institutional groups, schools, colleges, art institutions, and general visitors. -Interpret artworks, themes, and curatorial narratives in an engaging and accessible manner for diverse audience profiles. -Assist Operations in coordinating bulk bookings, including scheduling, visitor flow planning, and on-ground group facilitation along with curated walkthroughs -Proactively engage visitors across gallery spaces while maintaining hospitality standards and cultural sensitivity. -Collect qualitative visitor insights and share structured feedback with Curatorial and Operations teams. -Maintain awareness of exhibition flow and guest experience dynamics to ensure seamless interactions.
• Exhibition Research, Training & Knowledge Management: -Prepare structured exhibition notes, talking points, FAQs, presentation decks and quiz (Kahoot) based on curatorial briefs for upcoming exhibitions. -Coordinate with Curatorial teams to gather insights and translate them into simplified narratives for training the internal teams. -Develop and manage training calendars aligned with exhibition launch timelines. -Conduct structured training sessions and art-related briefings for Front-of-House (FOH) / Operations, and relevant teams. -Ensure consistent, accurate, and unified exhibition communication across all guest-facing departments.



-Continuously enhance personal exhibition knowledge and actively participate in all training initiatives.
• Workshops, Programming & Event Support:
- Collaborate with Curatorial and Programming teams to research, conceptualize, and plan workshops aligned with exhibition themes.
- Assist in end-to-end workshop logistics including scheduling, materials, space readiness, vendor coordination, and cross-functional communication.
- Support execution and facilitation of workshops to ensure smooth participant engagement and operational efficiency.
- Assist Programming in maintaining and updating guest lists for pre-opening events, pop-ups, and special programming initiatives.
- Capture participant and guest feedback to support programming enhancement.
• Gallery Operations, Installation Support & Condition Monitoring:
- Conduct daily pre-opening, mid-day, and closing walkthroughs to ensure galleries are guest-ready and operationally compliant.
- Prepare and implement opening and closing checklists covering gallery spaces, installations, AV equipment, and infrastructure.
- Coordinate with Operations to conduct daily gallery, artwork, and equipment checks.
- Monitor environmental conditions (temperature, lighting, humidity, cleanliness) to ensure artwork preservation standards are consistently met.
- Support artwork installation transitions and exhibition changeovers in coordination with Curatorial and Operations teams.
- Maintain artwork condition reports and daily operational logs for future reference and compliance tracking.
- Observe, document, and escalate operational, safety, technical, or conservation concerns as per established SOPs.




- Maintain vigilance within gallery spaces to safeguard artworks while preserving a welcoming and accessible environment.
- Adhere strictly to safety, fire, emergency, and artwork care protocols. SKILLS AND COMPETENCIES:
• Demonstrates genuine enthusiasm for art and culture, with a proactive approach to deepening knowledge of exhibitions, artists, and curatorial narratives.
• Strong service mindset with the ability to anticipate visitor needs, deliver personalized engagement, and consistently uphold premium hospitality standards.
• Excellent verbal communication with the ability to articulate complex artistic concepts clearly and confidently to diverse audiences, including VIPs and institutional groups.
• Proven ability to work seamlessly with Curatorial, Programming, Operations, and Visitor Services teams to ensure aligned messaging and smooth execution.
• Maintains high grooming standards, adheres to organizational guidelines on uniform and presentation, and represents the institution with poise, cultural sensitivity, and professionalism.
• Demonstrates strong observational skills, ensuring gallery readiness, artwork care compliance, and adherence to established SOPs.

QUALIFICATIONS:
• Bachelor’s degree in fine arts, Art History, Visual Arts, Aesthetics, Museum Studies, Cultural Studies, Design, or related disciplines.
• Postgraduate qualification or certification in Art History, Curatorial Practice, Museum Studies, or Cultural Management (preferred).
• Additional certifications in public speaking, art appreciation, heritage interpretation, or audience engagement will be an advantage.

EXPERIENCE:
• 0-2 years of relevant experience in museums, galleries, cultural institutions, art foundations, or premium guest-facing environments
• Experience conducting guided tours, art interpretation sessions, workshops, or public engagement programs preferred
• Familiarity with gallery operations, artwork handling protocols, and exhibition changeovers will be an added advantage.

📌 Art Enthusiast (Mumbai)
🏢 Jio World Centre
📍 Mumbai