At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Principal Consultant – Salesforce
AtTTEC Digital, we help clients create exceptional customer experiences by combining customer experience design, data, and industry-leading technology.
Job Expectations
As aPrincipal Consultant – Salesforce, you will be a senior individual contributor responsible fortechnical solutioning, client engagement, delivery, Scrum Master activities, technical mentoring, and pre-sales support.
This role is one level above Senior Consultant and requires strong Salesforce expertise, independent ownership of complex workstreams, and the ability to work directly with clients and cross-functional teams.
Roles & Responsibilities
Lead client discussions forrequirements gathering, solutioning, architecture, and technical design.
Perform fit-gap analysis and recommend scalable Salesforce solutions.
Design and reviewSalesforce configurations, customizations, integrations, migrations, and technical solutions.
Provide technical expertise acrossSales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
Act as a senior technical point of contact for clients and manage technical discussions, expectations, risks, and dependencies.
PerformScrum Master responsibilities, including sprint planning, stand-ups, backlog refinement, reviews, retrospectives, and impediment tracking.
Own assigned technical workstreams and ensure quality and timely delivery.
Review technical deliverables and provide guidance and mentoring to junior team members.




Support troubleshooting and resolution of complex Salesforce issues.
Supportpre-sales activities, including discovery, solution presentations, RFP/RFI responses, estimates, and technical proposals.
Collaborate with architects, developers, QA, business analysts, project managers, and client stakeholders.
Contribute to Salesforce best practices, reusable assets, and knowledge sharing.

Eligibility & Required Skills
Engineering graduate or equivalent technical qualification.
*****+ years of Salesforce experiencewith strong implementation and consulting expertise.
Expert knowledge ofSalesforce architecture, configuration, development, integration, and migration.
Strong experience withSales Cloud, Service Cloud, Marketing Cloud, Lightning, Apex, Visualforce, APIs, and Data Loader.
Experience inclient-facing consulting, technical solutioning, and Agile/Scrum delivery.
Experience performingScrum Master responsibilities.
Strong technical mentoring and stakeholder management skills.
Salesforce Platform Developer I & II certificationspreferred; additional Salesforce certifications are an advantage.
Pre-sales/RFP experience preferred.
Excellent communication, presentation, problem-solving, and time-management skills.
Ability to manage multiple priorities in a rapid-paced environment.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Principal Consultant – Salesforce (Hyderabad)
🏢 ttecdigital
📍 Hyderabad