Title: Technical Support Engineer

Location: Bangalore, Karnataka, IN

Requisition ID: 136527

Job Summary

As a Technical Support Engineer - FSx, you are an AWS Technical Support Engineer! Are you looking to join a fast-paced and challenging technical team where you can put your Amazon Web Services knowledge to use? NetApp is growing our Cloud teams. In support of that mission, we are seeking Technical Support Engineers with AWS experience. We are looking for eager individuals who love debugging and solving technical problems throughout a technology stack, to join our team and help deliver amazing capabilities to market.

Job Requirements

- You will deliver high-quality solutions to partner escalations through email, phone, and chat, and meet priority-based SLAs.
- You are responsible for diagnosing, troubleshooting, and debugging complex software, file system, or network systems in an AWS environment.
- You are responsible for reporting design, reliability, and maintenance problems or bugs to NetApp engineering teams located across the globe.
- You have the opportunity to drive issue mitigation with our tier 1 support partner and deliver workarounds or solutions.
- You are responsible for training our tier 1 support partner and enhancing team processes and workflows based on data.
- Create new knowledge base articles to share information for reuse throughout the Technical Support center.
- Share best practices with Technical Support center staff and learn about new technologies and complementary storage applications.
- Mentor colleagues to help the team grow.




- Deliver training material for NetApp employees.
- A minimum of 5 years of experience in technical fields such as Tier 2/Tier 3 support services, handling customer technical support cases through phone/email/chat.
- Clearly identifiable Amazon Web Services (AWS) experience.
- Solid understanding of the following topics and troubleshooting thereof: Storage and networking infrastructure, Windows and Linux file services (i.e. NFS and CIFS/SMB), AWS console, compute, storage, networking, and debugging tools.
- Strong command of the English language; both written and verbal communication skills.
- Excellent interpersonal communication and customer service skills are needed in order to work successfully with Tier 1 support partners in high-stress and/or ambiguous situations.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- Ability to follow standard engineering principles and practices.
- Creative approach to problem solving.
- Experience in working with Enterprise customers globally.
- Willing to put in time after hours as needed, as well as handling weekend on-call functions.

Education

Typically requires a minimum of 5-8 years of related experience with a Bachelor's degree; or 3-5 years and a Master's degree; or equivalent combination of applicable education/training/certifications and relevant years of qualified industry experience.

- Must: AWS experience
- Preferred: AWS Certified

Job Segment

Technical Support, Technical Support Engineer, Cloud, Linux, Engineer, Technology, Engineering

📌 Title: Technical Support Engineer (Bengaluru)
🏢 NetApp
📍 Bengaluru