RESPONSIBILITIES:
• Generating leads through cold calling converting leads into customer for the company.
• Travels to retail customer sites for face-to-face meetings to gather information about their businesses and identify opportunities for solutions.
• Builds successful partnerships with key stakeholders at all levels of retail customers’ organizations to cultivate relationships and generate revenue opportunities across all product and service lines.
• Presents solutions to customers to gain approval of proposals and move forward with the sales process.
• Visits retail customers to confirm their satisfaction with company products and services and to identify issues that need to be addressed.
• Meets with retail customers to discuss complaints and obtain supporting documentation (e.g., invoices, etc.).
• Facilitates research of retail customer complaints (e.g., late deliveries, damages, billing questions, etc.) to determine appropriate resolution personnel.
• Discusses complaints with company’s personnel (e.g., business center managers, operations, billing, drivers, etc.) to determine corrective actions and resolutions.
• Follows-up with customers to ensure successful problem resolution.
• Shares customer problems with managers and operations teams to provide awareness on recurring customer issues.
• Maintains and monitors records of customer information and account performance to track sales performance to objectives.
• Reviews various Business Information and Analysis reporting tools to assess account performance and generate reports for management.
• Address billing issues and ensure collection payment on time SKILLS AND KNOWLEDGE REQUIREMENTS
• Experience in generating current and repeat sales by providing services and technical information.
• Experience in conduction customer and competitive analysis.
• Negotiation skills and the ability to develop strong working relationships.
• Valuable listening skills and the ability to anticipate business needs.
• Knowledge of CRM software and Microsoft Office Suite.
• Customer service attitude with excellent negotiation skills. Educational
Qualifications:
• MBA Degree or equivalent Relevant
Experience:
• 3-5 years’ Sales experience in Logistics Industry.
• Proven track record of managing sales territories across medium and large size customers.
• Excellent negotiations and communication skill.
• Experience in working with multiple industry segments preferred.
• Ability to communicate in regional languages.