Experience:
12+ Years (including 5+ years in a leadership/people management role)

Location:
Hyderabad and Bengaluru are preferred followed by Other Locations Role Overview We are seeking an experienced SAP BASIS Manager to lead, manage, and mentor a team of 60+ SAP professionals while ensuring the stability, scalability, performance, and strategic direction of SAP landscapes. The ideal candidate will possess a strong technical foundation in SAP BASIS, proven leadership capabilities, and extensive stakeholder management experience.

Key Responsibilities
Leadership & People Management
• Lead and manage a team of 60+ SAP BASIS consultants, engineers, and leads.
• Drive team performance, capability development, resource planning, and succession planning.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Manage team utilization, career growth, and performance evaluations. Stakeholder Management
• Act as the primary point of contact for senior business and IT stakeholders.
• Build robust relationships with customers, leadership teams, vendors, and partners.
• Provide regular updates on service performance, risks, escalations, and improvement initiatives.
• Drive executive-level discussions and governance meetings. Service Management & Governance
• Ensure adherence to ITIL-based service management processes.
• Lead incident, problem, change, and release management activities.
• Define and monitor operational KPIs, SLAs, and continuous service improvement plans.
• Manage escalations and drive timely resolution of critical issues. Strategic & Program Management
• Support SAP transformation and modernization initiatives.




• Drive operational excellence, automation, and process improvements.
• Manage project delivery timelines, risks, budgets, and resource planning.
• Partner with enterprise architects and SAP leadership on roadmap planning. SAP BASIS Delivery & Operations
• Oversee SAP BASIS operations across multiple SAP landscapes and environments.
• Ensure high availability, performance, security, and reliability of SAP systems.
• Drive SAP upgrades, migrations, patching, system refreshes, and transformation initiatives.
• Collaborate with cross-functional teams to support business-critical SAP applications. Required Qualifications
• 12+ years of overall experience in SAP BASIS administration and delivery.
• Minimum 5+ years of experience leading and managing large teams (50+ members preferred).
• Strong technical expertise in SAP BASIS, SAP HANA, system administration, performance tuning, upgrades, and migration activities.
• Proven experience in stakeholder management and client engagement.
• Experience managing large-scale SAP environments and support operations.
• Excellent communication, leadership, and problem-solving skills. Preferred Certifications
• ITIL Foundation/Intermediate
• Certified Scrum Master (CSM) / Scrum Certification
• PMP (Project Management Professional
• SAP certifications are an added advantage. Key Competencies
• Leadership & Team Management
• SAP BASIS & Technical Architecture
• Stakeholder & Client Management
• Service Delivery Management
• ITIL Processes & Governance
• Program & Project Management
• Strategic Planning & Decision Making
• Risk & Escalation Management IMMEDIATE JOINERS ONLY

📌 SAP BASIS Manager (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad