bout the Company HCLTech is Hiring for OTC Collection, Dispute Management & Cash Apps Process with SAP Tool Experience Chennai Interview

Location:
HCL Tech Tower 4 Elcot Sez Chennai Interview Date: 10 Oct 2026 Interview Time: 9.00 AM To 1:30 PM Work

Location:
Chennai (Sholinganallur) HR SPOC: Harish. K Experience Required: 1-8 Years (only eligible) Note: Irrelevant exp cannot be hired (Freshers Not Eligible) Shift: US Shift Notice Period : Immediate to 30 days

About the Role
We are seeking a highly motivated OTC Collections , DMS , Invoicing to manage Accounts Receivable collections through 100% voice-based interactions. The role involves handling both inbound and outbound customer calls to recover outstanding payments, resolve invoice-related queries, negotiate payment commitments, and maintain strong customer relationships while achieving collection targets. Responsibilities
• Make outbound collection calls to customers regarding overdue invoices and outstanding balances.
• Handle inbound customer calls related to payment status, invoice queries, disputes, and account reconciliations.
• Obtain Promise-to-Pay (PTP) commitments and ensure timely follow-up.
• Investigate and resolve payment delays, disputes, and deduction issues.




• Maintain accurate documentation of all customer interactions in ERP/collection tools.
• Collaborate with internal teams such as Cash Application, Billing, Dispute Management, and Sales to resolve customer concerns.
• Meet collection targets, DSO goals, and productivity metrics.
• Escalate high-risk delinquent accounts as per defined procedures.
• Provide excellent customer service while maintaining a professional collection approach.
• Ensure compliance with company policies and client-specific requirements. Qualifications
• 1-8 years of experience in OTC Collections, Dispute Management , Cash Apps , Order Management, Invoicing Required Skills
• Excellent verbal and written communication skills in English.
• Valuable negotiation and customer handling skills.
• Knowledge of Accounts Receivable, Collections, Aging Reports, and Dispute Management.
• Ability to work with ERP systems such as SAP, or similar platforms.
• Strong analytical and problem-solving abilities.
• Proficiency in Microsoft Excel and Outlook. Preferred Skills
• Experience in handling customer disputes and negotiations. Equal Opportunity Statement HCLTech is committed to diversity and inclusivity in the workplace.

📌 Mega Walkin Interview for OTC Collection, DMS (Chennai)
🏢 HCLTech
📍 Chennai