Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. Role & responsibilities
• Handle inbound/outbound customer interactions for UK customers.
• Provide professional and effective resolution to customer queries.
• Maintain excellent customer service standards.
• Understand customer requirements and provide appropriate solutions.
• Ensure accurate documentation and timely updating of customer information.
• Follow process guidelines, quality standards and compliance requirements.
• Meet defined productivity and customer satisfaction parameters. Designation: Customer Support Associate / International Voice Process Executive Process: UK International Voice Process

Job Type




Full-Time, Permanent Work

Location:
Bangalore Working Days: 5 Days Working Weekly Off: 2 Days Rotational / Split Off Shift: Rotational Shifts, including UK-aligned

working hours
Preferred candidate profile ELIGIBILITY

Education:
Any Graduate / Undergraduate as applicable

Experience:
Freshers / Experienced candidates with good communication skills can apply. We are looking for candidates with: ⭐ Excellent English communication skills ⭐ Valuable conversational ability and active listening skills ⭐ Customer service orientation ⭐ Willingness to work in rotational shifts ⭐ Willingness to work on rotational / split weekly offs ⭐ Comfortable working in an international voice process HR Contact-Muhila

📌 Customer Service Associate (Bengaluru)
🏢 Firstsource
📍 Bengaluru