Job Description

Primary Responsibilities:

- Establish and maintain seamless coordination and cooperation with all departments of the hotel to ensure maximum cooperation, productivity, operational efficiency, and guest service.
- Respond to queries and coordinate with relevant departments to resolve billing issues, revenue discrepancies, and audit-related concerns in a timely and efficient manner to ensure guest satisfaction.
- Ensure that all relevant personnel are kept well informed of the department's objectives, policies, procedures, and internal control requirements.
- Identify optimal and cost-effective use of resources and educate the team on the same.
- Ensure the safekeeping and proper control of all used and unused revenue-related documents, including guest checks, guest folios, official receipts, Captain Orders, paid-out vouchers, rebate and allowance vouchers, and miscellaneous debit and credit vouchers.
- Verify all revenue-related documents against the respective revenue sheets, system reports, and supporting documentation to ensure accuracy and completeness.
- Review rebates, allowances, discounts, refunds, and other revenue adjustments to ensure that they are properly authorized, legitimate, and supported by appropriate documentation.
- Reconcile the computer-generated Guest Ledger Balance against the General Ledger Balance and investigate and report any discrepancies.
- Conduct income audits for all areas of hotel operations, ensuring that all revenue is accurately recorded, verified, consolidated, and reported.
- Consolidate daily income reports from all operational areas of the hotel and ensure the accuracy and completeness of revenue reporting.




- Verify soft count deposits against the relevant cash declarations, deposit records, and supporting documentation to ensure proper accountability.
- Audit and account for all revenue-related control documents and prepare exception reports highlighting errors, discrepancies, omissions, and unauthorized transactions.
- Perform the daily night audit in accordance with established hotel procedures, ensuring that all financial and operational transactions are accurately reviewed and accounted for before the end-of-day closing.
- Verify daily revenue from Rooms, Food and Beverage, and other operating departments against the relevant system reports and supporting documents.
- Review guest folios, room charges, payments, adjustments, rebates, and allowances to ensure correct posting, appropriate authorization, and accurate billing.
- Verify room rates, room revenue postings, occupancy figures, applicable taxes, and service charges against approved rates, hotel policies, and system records.
- Reconcile front office cashier reports, cash transactions, credit card settlements, and other payment records to ensure that all collections are properly accounted for.
- Review daily revenue summaries, occupancy reports, cashier reports,



and other operational reports to identify and resolve discrepancies.
- Complete the end-of-day closing procedures in the hotel management system, ensuring that the business date is rolled over correctly and that all required reports are generated and distributed to the concerned departments.
- Prepare daily income audit reports, night audit reports, reconciliations, schedules, and financial analyses as required by the Finance Department or hotel management.
- Ensure that all audit records, financial documents, and supporting reports are properly maintained, secured, and readily available for internal and external audits.
- Maintain the confidentiality of guest information, financial records, and hotel business information at all times.
- Ensure that the workplace and storage areas remain clean, organized, and tidy.
- Respect the instructions and safety guidelines for the equipment used.
- Comply with the hotel's security regulations and emergency procedures, including fire safety and evacuation procedures.
- Respect the hotel's commitments to the Workplace Charter, including energy conservation, recycling, and waste segregation.
- Safeguard personal health and safety, as well as the health and safety of others, in the workplace.
- Comply with the hotel's occupational health and safety policies, procedures, and applicable safety guidelines.
- Report any unsafe conditions, hazards, incidents, or potential risks to the appropriate supervisor or management personnel.
- Perform any other duties and responsibilities as assigned by the Head of Finance or hotel management from time to time.

📌 Income and Night Auditor (Bengaluru)
🏢 AccorHotel
📍 Bengaluru