We are seeking a highly motivated and experienced Duty Manager to join our team. In this role you will oversee daily operations, ensuring exceptional customer service, and leading our staff to maintain the highest standards of quality and efficiency.
- Manage and supervise staff during assigned shifts, providing guidance, support, and motivation
- Supervise and support the Front Office team, ensuring productive check-in/check-out, guest satisfaction, and adherence to brand standards
- Liaise with other departments to ensure smooth operations and timely service delivery
- Perform daily hotel rounds and inspections to monitor cleanliness, maintenance, and service standards
- Handle customer inquiries, complaints, and special requests promptly and professionally
- Monitor and maintain health and safety standards, ensuring compliance with local regulations
- Respond to and resolve emergency situations as they arise
- Support training, coaching, and mentoring of junior staff members
- Prepare and submit reports on daily operations, incidents, and staff performance