Role

Operations Specialist – IVS-R Hybrid Platform (2nd Level Support)

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Location

Chennai

Experience:

3 to 8 years

What awaits you/ Job Profile

• Provide 2nd Level Support for the IVS-R platform across on-premises and AWS cloud environments.

• Act as the primary operational contact for incidents escalated from service desk and 1st-level support teams.

• Monitor application health, alerts, jobs, interfaces, queues, batch processing, and business-critical transactions.

• Perform incident analysis, troubleshooting, workaround identification, service restoration, and validation of successful recovery.

• Support shift-based operations including extended business hours, weekends, on-call, and major incident situations when required.

• Analyze logs, monitoring dashboards, application traces, database information, Kafka events, and interface errors.

• Coordinate with development, architecture, cloud, infrastructure, and business teams during incident resolution.

• Support problem management activities by identifying recurring issues and contributing to root-cause analysis.

• Execute operational procedures, runbooks, health checks, restart activities, and controlled recovery actions.

• Support releases, deployments, go-lives, hypercare activities, and operational readiness verification.

• Maintain operational documentation, knowledge articles, troubleshooting guides, and shift handover information.

• Provide proactive communication regarding incidents, risks, outages, and service degradations.

• Contribute to operational stabilization, automation, monitoring improvements, and service-quality initiatives.

What should you bring along

Operations & Support





• Experience in application support, operations, incident management, or service operations.

• Ability to work effectively in rotational shifts and handle critical incidents under time pressure.

• Robust analytical and troubleshooting capabilities.

• Excellent communication and coordination skills.

Technical Background

• Understanding of enterprise Java applications and distributed system landscapes.

• Knowledge of Linux, application servers, databases, interfaces, and enterprise support processes.

• Basic understanding of cloud platforms, containerized environments, and observability concepts.

• Experience with incident, problem, change, and release management processes.

• Ability to interpret logs, monitoring alerts, dashboards, and service-health indicators.

Must have technical skill

• ITSM Incident, Problem, Change and Major Incident Management

• 2nd Level Application Support

• Monitoring and Observability

• Grafana, Prometheus, ELK/OpenSearch, CloudWatch

• Linux and Application Troubleshooting

• Oracle and PostgreSQL basics

• ReST, SOAP, Kafka, MQ and interface monitoring

• WebLogic, Payara or comparable runtime environments

• AWS cloud fundamentals

• Kubernetes and Docker fundamentals

• Operational Runbooks and Recovery Procedures

• Shift Operations and Handover Management

• Root Cause Analysis

• Stakeholder Communication

• Release and Hypercare Support

Good to have technical skills

• Knowledge of IVS-R and vehicle ordering processes.

• Experience with business-critical ordering or sales applications.

• Experience in 24/7 operations environments.

• Knowledge of PIC processes.

• Experience supporting hybrid on-premises and cloud platforms.

• ITIL Foundation certification.

• AWS Cloud Practitioner certification.

• Experience with automation and scripting.

📌 Operations Specialist - IVS-R Hybrid Platform (Tamil Nadu)
🏢 BMW TechWorks
📍 Tamil Nadu