Description

- Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin
- Must have skills- Remedy and ITSM development, ARS, CMDB, ADDM, SQL Server 2014
- Development experience in ITSM modules like change incident problem, work order, SRM, SLM
- Valuable to have hands on atrium core, comprehensive experience on Action request system
- Added advantage to have C#, Asp.net, Powershell skills
- Experience in Production Support (L2 support) and enhancement
- Good to have ITIL certification
- Strong in OOPS concept, designing and providing technical solutions
- Should be able to take ownership of solution provided and deliver it
- Should be able to gather requirements from customer and deliver independently
- Excellent communication skills both written and verbal
- Onboard Users on Remedy / Helix




- Migrate from Remedy (on-prem) to Helix (SaaS)
- Address Remedy / Helix Support Issues in a timely and efficient manner
- Proactively identify problem areas and suggest solutions
- Troubleshoot bugs in custom development
- Assist with innovative solutions to solve Business Problems using Remedy / Helix
- Build a stronger team with your presence

Responsibilities

Peform Operational Support

Design custom functionality as needed in ITSM tool

Assist with ITSM integrations

Assist with ITSM migration

Qualifications

Relevant IT experience of 4-6 years in BMC Remedy (9.x) development and BMC Helix Setup and Admin

📌 Application Service Management -Remedy (Pune)
🏢 Zensar Technologies
📍 Pune