As an E-commerce Operations & Support Executive, you will be doing a task of an all-rounder to ensure smooth functioning of our e-commerce operations in the US, UK, Canada, AUS and NZ. Our company has clothing as well as health & wellness brands in the US. Your key responsibilities will include:
E-commerce Operations
Operate e-commerce platforms such as Shopify and Etsy, for creating product listings and order management.
Regularly review and update product descriptions, images, and pricing.
Order Management:
Efficiently manage order dispatch, ensuring timely processing and delivery.
Address and resolve pending orders to minimize delays.
Handle error orders and implement corrective measures.
Customer Communication:
Draft and send proactive messages to customers.
Manage communication via email and other channels for effective customer engagement.
Respond to any current messages from customers, addressing queries and concerns.
Product Management:
Discuss product-related issues with the manufacturer to streamline processes.
Ensure accurate and attractive product listings on various platforms, including the marketplace and website.
Collaborate with the design team for mockup creation using tools like Canva.
Marketing
Assist in creating and managing Facebook ad campaigns on Meta Ads Platform.
Miscellaneous Tasks
Handle manual orders efficiently.
Use of AI for basic tasks (ChatGPT, Claude)
Conduct chargeback checks and address any issues promptly.
Send reminders to designated personnel as necessary.
Being resourceful and finding solutions to basic problems (For eg. Using Google)
Any other important task required at a designated time.
We are seeking an enthusiastic individual with good written English to work directly with the company's founders (IIT-Delhi alumni - National Award Winners). Excellent written English is mandatory. A science/engineering background will be preferred. If you're passionate about working in a small team with good growth potential and learning a lot in the process, then this is the perfect job for you. We believe in creating a pressure-free workplace for our employees so that work seems less of a burden. Looking forward to interacting with you!
Job Types: Full time, Permanent
Pay: ₹40,000.00 - ₹60,000.00 per month
Application Question(s):
Do you have excellent written English skills?
What is your education?