IB Operations- Senior Process Manager- Responsibilities
Take leadership role independently managing back office operations
Client Management – establish self as a valued partner and work closely to achieve goals defined
Independently handle all client escalations and lead mitigation steps to prevent future escalations
Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Lead various quality initiatives across processes managed
Responsible for Business continuity, transformation and various audits

Minimum Qualifications-
Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
9 to 13 years of experience of Investment Banking Operations (Sec Lending)
Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope.




Knowledge of / prior experience with offshoring processes and methodologies highly preferred.
Proven track record of managing complex Operations.
Ability to meet client expectations with respect to SLAs, KPI and KRIs.
Delivery of productivity gains and identify and implement process improvements.
Possess strategic perspective, business acumen, action orientation and drive for results.
Ability to present and lead client meetings with senior internal and external stakeholders.
Ability to understand and analyze complex problems, methodically devise and present a solution, and apply sound judgment independently.
Well-organized with ability to prioritize effectively and multi-task, while working independently. Track record of coping with pressured timelines and deliverables.
Should be valuable with logical and quantitative abilities.

📌 Senior Process Manager Mumbai (India)
🏢 eClerx
📍 India