We’re looking for a responsible, detail-oriented skilled to manage CRM operations and customer support for our growing brands, CloudySharks and Zapminton.

Key Responsibilities
Manage daily customer queries across WhatsApp, calls, email, and other support channels.
Handle order tracking, cancellations, address changes, returns, exchanges, and refunds.
Monitor NDRs, verify COD orders, and coordinate with courier partners for delivery issues.
Resolve customer complaints and escalations promptly and professionally.
Maintain CRM records, follow up on pending cases, and ensure timely resolutions.
Coordinate with internal teams to keep customer experience smooth and hassle-free.

Requirements
Minimum 6 months of experience in CRM, customer support, or e-commerce operations.
Excellent written communication and problem-solving skills.
Familiarity with Shopify, WhatsApp CRM, or courier dashboards is a plus.
Solid attention to detail, accountability, and ownership of tasks.

Salary: ₹15,000–₹25,000/month, depending on experience.

In office, Mansarovar, Jaipur

If you’re customer-focused, organized, and good at getting things done, we’d love to hear from you!

📌 Customer Support Specialist Jaipur
🏢 Zapminton
📍 Jaipur