Experience: 05 Years Preferred
Job Responsibilities Handle customer queries through Voice/Chat as per process requirements.
Assist customers with orders, payments, deliveries, cancellations, refunds, and related concerns.
Resolve customer complaints professionally and provide accurate information.
Follow process guidelines and maintain quality, productivity, and customer satisfaction standards.
Escalate complex issues to the concerned team whenever required.
Eligibility & Requirements15 years of experience in Customer Support/BPO/E-commerce preferred.
Freshers with positive communication skills may also be considered.
Excellent verbal and written English & Hindi communication skills.
Versant score: 56 preferred.
Basic computer and typing skills.
Comfortable working in rotational shifts.
Comfortable working from office.
Immediate joiners preferred.
ImportantThis is a completely FREE-OF-COST job chance. No fees or payment are charged from candidates at any stage of the hiring process.
Work From Office – Gurgaon
📌 Customer Support Executive Gurugram (India)
🏢 Firstmeridian Global Services
📍 India
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