Handle customer inquiries through phone calls, emails, and other communication channels.
Provide accurate information about products, services, and company processes.
Coordinate with internal departments to resolve customer issues and service requests.
Follow up with customers to ensure their concerns are addressed within the expected timelines.
Maintain records of customer interactions, complaints, requests, and resolutions.
Monitor pending cases and ensure timely follow-ups until closure.
Escalate complex issues to the concerned department or supervisor whenever required.
Maintain a qualified and courteous approach while communicating with customers.
Ensure customer satisfaction by providing timely updates and appropriate support.
Prepare reports on customer queries, complaints, and resolution status.
Follow company policies, standard operating procedures, and service quality guidelines.
Maintain confidentiality of customer information and company records.

📌 Customer Support Coordinator Bengaluru
🏢 Victaman Services Private
📍 Bengaluru