Key Responsibilities
Coordinate medical assistance services for domestic and international patients.
Receive and manage medical assistance requests via phone, email, or online platforms.
Liaise with hospitals, clinics, doctors, ambulance providers, and other healthcare partners.
Coordinate hospital admissions, medical appointments, referrals, and patient transfers.
Verify insurance coverage and coordinate with insurance providers for approvals and authorizations.
Monitor ongoing medical cases and maintain accurate documentation in the case management system.
Provide regular updates to patients, families, insurers, and internal stakeholders.
Arrange emergency medical evacuations or repatriations when required.
Ensure timely escalation of critical medical cases to the medical team or management.
Maintain confidentiality of patient information in accordance with applicable privacy regulations.
Prepare reports and maintain case records for operational and audit purposes.
Deliver high-quality customer service while handling sensitive and urgent situations.
Work collaboratively with cross-functional teams to ensure seamless case management.
Participate in shift duties, including weekends, holidays, or night shifts, as required.Responsibilities: