AMC Management:
Maintain database and records of AMC customers.
Track AMC expiry dates and initiate timely renewal activities.
Send AMC renewal quotations, reminders, and follow-up communications.
Coordinate with customers for AMC renewal confirmations and documentation.
Prepare and maintain AMC renewal status reports.

Preventive Maintenance Scheduling
Plan and schedule preventive maintenance visits as per AMC commitments.
Coordinate with service engineers and customers for visit appointments.
Ensure service reports are collected and updated after completion of scheduled visits.
Monitor service schedules to avoid delays and missed visits.

Complaint Handling & Service Coordination
Register, track, and coordinate customer complaints.
Handle service requests from:
In-Warranty Customers
Out-of-Warranty Customers
AMC Customers
Allocate service calls to engineers and monitor closure status.
Maintain regular communication with customers regarding complaint resolution.
Ensure timely escalation of unresolved issues.

Repair Coordination
Track products, equipment, or parts sent for repair.
Follow up with vendors, repair centers, and service teams regarding repair status.
Update customers on repair progress and expected delivery timelines.




Coordinate return of repaired items to customers.

Quotation & Documentation
Prepare service quotations, repair estimates, AMC proposals, and related documents.
Send quotations and follow up for approvals.
Maintain proper records of quotations, contracts, and service documentation.

Payment Follow-Up
Coordinate with customers for outstanding AMC payments and service invoices.
Send payment reminders and follow-up communications.
Work closely with the Accounts Department for invoice tracking and payment reconciliation.
Maintain records of outstanding receivables and collection status.

Purchase Support
Assist the Purchase Officer in preparing Purchase Orders (POs) in the prescribed company format.
Coordinate with vendors for purchase-related documentation.
Maintain records of purchase requests, PO copies, and supplier communications.
Follow up on material delivery status as required.

MIS & Reporting
Generate periodic reports on:
AMC Renewals
Service Calls
Preventive Maintenance Activities
Complaint Status
Repair Tracking
Payment Collections
Maintain accurate records in ERP/CRM systems, Excel sheets, or company software.

📌 Customer Service Coordinator Navi Mumbai
🏢 Techsecure Electronic Security Systems
📍 Navi Mumbai