Role & responsibilities
Technical Service & Maintenance Learn and feedback of the installation, commissioning, and preventive maintenance of Zero B Premium products (Alkaline products and Heat Pump systems). Utilize MSCS (Maintenance Service Check Sheets) to ensure all service protocols are followed with 100% technical accuracy. Diagnose and resolve complex technical or mechanical interferences at customer sites.
Operational Excellence Adhere to the 24-hour SLA for complaint resolution and recent installations. Coordinate with the logistics and CNF teams to ensure the timely availability of spare parts and components. Maintain a CSAT (Customer Satisfaction) score of 90%+ through qualified conduct and productive problem-solving.
Reporting & Quality Control Prepare detailed service reports.



Monitor field performance metrics and provide feedback to the R&D; team regarding design improvements or component failure rate.
Support Service Leaders in managing Annual Comprehensive Maintenance Contracts (ACMC).

Preferred candidate profile

Education B.E. / B. Tech in Mechanical, Electrical, or EXTC Engineering (Recent Graduate or experienced)

Technical Knowledge Basic understanding of water chemistry, thermodynamics (for heat pumps), and electrical circuitry.

Analytical Skills: Ability to read technical drawings and specifications.

Soft Skills Strong communication skills for client interaction and internal team coordination.

📌 Graduate Engineer New Delhi (India)
🏢 Ion Exchange
📍 India