Role & responsibilities
Monitor and manage customer interactions across social media platforms.
Draft and publish qualified, accurate, and timely responses to customer queries.
Escalate customer concerns to the relevant internal teams whenever required.
Maintain response records and prepare basic reports using Microsoft Office.
Follow standard response guidelines while ensuring quality and consistency.
Stay updated with social media trends, platform features, and customer engagement best practices.

Preferred candidate profile

Eligibility
Final-year students or freshers from any discipline are welcome to apply.
Excellent verbal and written communication skills in English.
Basic understanding of social media platforms and digital communication.
Basic knowledge of Online Reputation Management (ORM) or customer response management will be an added advantage.
Working knowledge of Microsoft Office (Word, Excel, PowerPoint, and Outlook).
Good typing speed with solid attention to detail.
Robust interpersonal and problem-solving skills.

📌 Jr Associate Orm New Delhi
🏢 Repindia
📍 New Delhi