Employment Type : Full Time Work Mode : Office Job

Location:
Bandra Department : CRM

Job Description
s:
Act as the primary point of contact for customers after booking and sale.
Handle customer queries, requests, complaints, and escalations professionally.
Provide timely updates to customers regarding project progress, possession timelines, and other relevant developments.
Coordinate the collection and verification of customer KYC documents, booking forms, agreements, and other required paperwork.
Follow up on agreement execution, registration, stamp duty, and other documentation formalities.
Maintain accurate customer records, correspondence, and documentation in CRM software.
Coordinate with the Accounts Department regarding payment schedules, outstanding dues, receipts, and payment confirmations.
Send payment reminders to customers as per the agreed schedule.
Inform customers about possession schedules, pending payments, documentation requirements, and handover procedures.
Arrange and coordinate site visits, inspections, and possession appointments.
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Maintain customer databases, booking details, payment status, documentation status, and possession records.

📌 Customer Relationship Management Executive Mumbai
🏢 S Raheja Realty
📍 Mumbai