Ensure successful and high-quality service delivery by effectively supporting business with global projects.
India – Bangalore
Project Management
Full time

Your skills
Previous experience (or equivalent) in dispatching would be an asset
B2 English
Basic IT knowledge would be an asset
Need to work in shifts (nigh shifts and weekends may apply)

Your tasks
Administer incidents in the ticketing system (external and internal)
Analyze and validate technician reporting and requests updates if necessary
Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)
Act as communication point for dispatch service
Provide administrative support
Follow all of the processes and standards

Be part of us





Hemmersbach delivers IT services exclusively for the leading companies in the IT industry: IT hardware manufacturers, global system integrators, Device as a Service providers and data center operators. Across 190+ countries, our 5,000+ colleagues work on our customers' behalf, with one mission: to enthuse them. Our can-do attitude and spirit of mutual support have made us Excellent Place To Work® Certified™ in multiple countries worldwide. As The Social Purpose IT Company, we give at least 20% of our profits to Hemmersbach Rhino Force and Hemmersbach Kids' Family.

Your advantages
Onboarding program
Buddy program
Mobile working

📌 Global Operation Support Agent Bengaluru
🏢 Hemmersbach
📍 Bengaluru