Job Responsibilities
Handle customer calls related to flight, hotel and holiday bookings.
Assist customers with current bookings, modifications and cancellations.
Resolve travel-related queries and customer concerns professionally.
Maintain accurate customer and interaction records in the CRM.
Follow company SOPs, quality standards and performance targets.
Provide a positive customer experience throughout the interaction.
Requirements
Graduate in any discipline.
Excellent verbal communication skills in English and Hindi.
0–2 years of BPO/voice process experience preferred.
Valuable customer-handling and problem-solving skills.
Comfortable working in rotational shifts and a 24×7 environment.
Experience in travel/OTA processes or Amadeus GDS will be an added advantage.
Freshers with valuable communication skills may also apply.
Pay: ₹21,000.00 - ₹25,000.00 per month
Work Location: In person
📌 Customer Support Executive – Voice Ota Gurugram
🏢 Hire Wave
📍 Gurugram
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