Monoverse Diamonds & Fine Jewelry is looking for an experienced Senior Jewellery Customer Support Executive with strong jewellery industry knowledge and experience handling export jewellery orders for international customers.

The role involves handling customer enquiries and orders for products such as rings, earrings, tennis bracelets, and other custom/fine jewellery, while coordinating with designers and internal teams.

Key Responsibilities
Handle customer enquiries related to jewellery, custom designs, and export orders.
Understand customer requirements and provide suitable jewellery recommendations.
Prepare estimated quotations based on customer budget, metal preference, diamond specifications, and design complexity.
Guide customers regarding jewellery, diamonds, pricing, and customization options.
Handle customer queries, concerns, and issues professionally.
Manage order processing from enquiry to final delivery.
Coordinate with designers regarding customer requirements and design changes.
Understand CAD designs and communicate customer feedback clearly to designers.
Follow up on CAD revisions, approvals, payments, production, and delivery updates.




Maintain customer and order information using CRM/ERP systems.

Required Skills & Qualifications
2 to 5 years of jewellery industry experience is required.
Experience handling export/international jewellery customers or orders is preferred.
Strong knowledge of jewellery products and jewellery manufacturing processes.
Valuable diamond knowledge, including cuts, shapes, carat weight, and basic specifications.
Experience preparing jewellery quotations and cost estimates.
Valuable understanding of custom jewellery and CAD designing processes.
Matrix or similar jewellery CAD software knowledge is an advantage.
Excellent English fluency and communication skills.
Strong customer handling, follow-up, problem-solving, and coordination skills.
CRM/ERP experience is an added advantage.

Position Details

Surat, Gujarat

Full-time | In office
₹25,000 - ₹35,000/month
WhatsApp: +91-XXXXXXXXXX

Interested candidates can share their updated resume.

Pay: ₹25,899.01 - ₹35,444.89 per month

Benefits:
Health insurance
Leave encashment
Paid sick time
Paid time off

Work Location: In person

📌 Senior Jewellery Customer Support Executive Surat (India)
🏢 Monoverse
📍 India