Job Summary

We are looking for a responsible and enthusiastic Call Coordinator to manage customer calls, handle enquiries, coordinate with internal teams, and ensure timely follow-ups. The ideal candidate should have good communication skills, basic computer knowledge, and the ability to maintain accurate records.

Roles & Responsibilities
Handle incoming and outgoing calls professionally.
Contact customers to understand their requirements and provide relevant information.
Follow up on customer enquiries, leads, and pending requests.
Coordinate with the sales and support teams to resolve customer queries.
Schedule appointments, meetings, and customer follow-ups.
Maintain daily call logs, customer details, and follow-up status.
Update customer information and call reports in MS Excel.
Prepare daily, weekly, and monthly call activity reports.
Ensure all customer enquiries are addressed on time.
Make reminder calls to customers regarding appointments and pending activities.
Share important customer feedback with the concerned departments.




Maintain a polite and qualified approach while communicating with customers.
Ensure proper documentation of customer interactions.
Support the team in achieving daily calling and follow-up targets.
Handle customer complaints and escalate complex issues to the appropriate team.
Maintain confidentiality of customer information and company data.

Requirements
Any Degree or Diploma.
Freshers and experienced candidates can apply.
Valuable verbal communication and interpersonal skills.
Basic knowledge of MS Excel, MS Word, and email communication.
Ability to handle customer calls confidently.
Good listening, problem-solving, and coordination skills.
Ability to manage multiple tasks and follow-ups.
Solid attention to detail and record-keeping skills.
Positive attitude and willingness to learn.
Ability to work independently and as part of a team.

HR: 99448 97564

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Call Coordinator Chennai
🏢 ASCENT E-DIGIT SOLUTIONS
📍 Chennai