Job Title: Customer Support Representative – Fintech
Job Location: Ahmedabad, Gujarat
Job Type: Full time
Experience: 0–6 Months
Shift Timings: Morning Shift: 6:00 AM – 2:00 PM
Afternoon/Evening Shift: 2:00 PM – 10:00 PM
Job Summary
We are looking for an enthusiastic and customer-focused Customer Support Representative to join our Fintech team. The role involves assisting customers with account queries, KYC verification, transactions, payments, login issues, and application usage while ensuring a positive customer experience.
Key Responsibilities
Handle customer queries via calls, emails, live chat, WhatsApp, and in-app support.
Assist with onboarding, KYC verification, payments, transactions, and refunds.
Resolve customer complaints and troubleshoot basic technical issues.
Maintain customer records and ensure timely resolution of support tickets.
Escalate complex issues to relevant teams and follow up until closure.
Maintain customer data confidentiality and follow company policies.
Required Skills
Valuable verbal and written communication skills.
Solid customer service and problem-solving abilities.
Basic technical troubleshooting skills.
Comfortable using digital applications.
Positive attitude, patience, and willingness to learn.