We are looking for a proactive and customer-focused Service Coordinator to manage service requests, coordinate installation activities, and ensure timely resolution of customer issues.
Key Responsibilities
Log, allocate, and track service and installation tickets across channels.
Coordinate schedules with technicians and installation teams.
Follow up on pending and overdue service requests to ensure timely closure.
Maintain service records, warranty claims, and spare parts requests.
Communicate with customers, field staff, and supervisors.
Prepare daily and weekly service reports.
Handle customer queries regarding service status and updates.
Qualifications & Requirements
Graduate in any discipline.
2–4 years of experience in service coordination, back-office operations, or customer support.
Experience in the kitchen, wardrobe, interior fit-out, furniture, or a related industry is preferred.
Valuable knowledge of MS Excel and CRM tools.
Solid communication, coordination, and multitasking skills.
Fluency in English and Kannada is preferred; knowledge of Telugu, Tamil, or Hindi is an added advantage.
Pay: ₹21,000.00 - ₹32,000.00 per month
Advantages:
Health insurance
Leave encashment
Provident Fund