The Collection Assistant is responsible for following up with customers regarding outstanding payments, maintaining collection records, coordinating with the sales and accounts teams, and ensuring timely recovery of dues.
Key Responsibilities
Contact customers through phone calls, WhatsApp, and email to follow up on outstanding payments.
Remind customers about payment due dates and overdue invoices.
Maintain daily collection reports and update payment status in the company’s records or software.
Coordinate with the sales and accounts teams to resolve payment-related queries.
Record customer commitments and follow up on promised payment dates.
Prepare daily, weekly, and monthly collection reports.
Identify overdue accounts and escalate delayed payments to the Accounts Manager.
Ensure proper documentation of receipts,
invoices, and payment confirmations.
Support the accounts team in reconciling customer balances and outstanding dues.
Maintain qualified communication with customers and follow company collection policies.
Required Skills
Good communication and follow-up skills.
Basic knowledge of MS Excel and accounting software.
Ability to maintain accurate records and reports.
Patience, persistence, and negotiation skills.
Valuable organizational skills and attention to detail.