Job Responsibilities:
Handle customer queries through calls, emails, and chats.
Provide accurate information and resolve customer concerns within defined timelines.
Maintain a high level of customer satisfaction and service quality.
Record customer interactions and update details in the system.
Coordinate with internal teams for issue resolution and follow-ups.
Ensure adherence to company policies and processes.
Required Skills:
Positive verbal and written communication skills.
Basic computer knowledge and MS Office proficiency.
Solid customer service and problem-solving skills.
Ability to work in a rapid-paced environment.
Positive attitude and willingness to learn.
Preferred:
1 years to 3 years with excellent communication skills can apply.
Immediate joiners will be preferred.