Customer Care Executive

Job Description

We are seeking a motivated and customer-focused Customer Care Executive to manage customer interactions and ensure a high level of satisfaction. The ideal candidate will handle inquiries efficiently, resolve issues professionally, and represent the company with a positive attitude. alsoFluency in English is mandatory.

Key Responsibilities
Respond to customer inquiries via phone, email, or chat in a timely and skilled manner
Resolve customer complaints and provide appropriate solutions
Maintain accurate records of customer interactions and transactions
Provide product and service information clearly and accurately
Escalate unresolved issues to the appropriate department when necessary
Follow company policies and customer service procedures

Required Skills & Qualifications
Excellent verbal and written communication skills




Solid interpersonal and problem-solving abilities
Basic computer knowledge and ability to use CRM systems
Ability to handle customers calmly and professionally
High school diploma or equivalent (graduate preferred)

Required Skills & Qualifications
Excellent verbal and written communication skills
Robust interpersonal and problem-solving abilities
Basic computer knowledge and ability to use CRM systems
Ability to handle customers calmly and professionally
High school diploma or equivalent (graduate preferred)

Job Types: Full-time, Permanent

Pay: ₹15,500.00 - ₹20,000.00 per month

Benefits:
Health insurance

Work Location: In person

📌 Customer Care Executive Kannur (India)
🏢 SURYA VASTHRALAYAM PRIVATE
📍 India