Calling & Customer Handling
Make outbound calls to potential and existing customers and handle incoming inquiries.
Explain company products and services and understand customer requirements.
Lead Generation
Generate leads through calling and follow-ups.
Contact architects, interior designers, builders, and contractors to identify business prospects.
Customer Follow-up
Follow up on customer inquiries, pending requirements, and potential business opportunities.
Maintain regular communication with customers and share updates with the sales team.
Appointment Scheduling & Sales Coordination
Schedule customer meetings for the sales team.
Coordinate with sales executives regarding customer requirements, lead status, and next follow-up actions.
CRM & Data Management
Maintain accurate customer contact details, lead records, and calling updates.
Update call status, customer responses, and follow-up dates in CRM or designated records.
Reporting
Maintain daily records of calls made, leads generated,
and follow-ups completed.
Prepare daily calling reports and share them with the reporting manager.
Qualifications, Skills & Experience
Education: Graduate in any discipline preferred.
Experience: Freshers and candidates with 0–2 years of experience in telecalling, customer service, lead generation, or sales support can apply. Furniture and furnishing industry experience will be preferred.
Required Skills
Positive verbal communication and confidence in speaking with customers.
Solid follow-up and customer-handling skills.
Basic knowledge of MS Excel and Google Sheets.
Ability to maintain accurate customer records and reports.
Positive attitude, willingness to learn, and a result-oriented approach.
Tools to Be Used: CRM, MS Excel, Google Sheets, and Email.