Key Roles & Responsibilities
Outbound/Inbound Calling: Initiate telephonic contact with prospects, leads, or existing customers daily to present our services.
Lead Generation & Conversion: Qualify potential leads, handle customer inquiries professionally, and effectively convert prospects into active customers or supporters.
Database Management: Accurately maintain and update customer interaction logs, feedback, and personal details in the company database.
Follow-up & Retention: Conduct timely and structured follow-up calls with potential clients to close deals and maintain long-term professional relationships.
Target Achievement: Consistently meet or exceed daily call volume targets and monthly performance goals.
What We Are Looking For (Requirements)
Education: Higher Secondary (12th Pass) or Any Graduate / Degree holder.
Experience: Open to both Freshers with great energy and Experienced specialists (prior experience in BPO, Telemarketing, Customer Support, or Sales is a major plus).
Communication Skills: Confident, polite,
and persuasive telephone etiquette. You should be able to handle customer objections with patience and resilience.
Languages: High fluency in Malayalam and English is required.
Mindset: A proactive, goal-oriented individual with a positive attitude and the ability to work under target pressure.
What We Offer
Competitive Fixed Salary: ₹12,000 - ₹18,000 per month (based on experience and skills).
Performance Incentives: Generous performance-based incentives to significantly boost your monthly take-home earnings.
Great Work Environment: A supportive, qualified, and energetic workspace located right in the heart of Ernakulam.
Growth opportunities: Structural training and clear pathways to transition into senior sales, team lead, or customer relationship roles.