Project Role : Packaged/SaaS Application Engineer
Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.
Must have skills : Contact Center Technology Implementation
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

We are looking for a NiCE IVR Developer with 3+ years of hands-on experience in developing, configuring, testing, and supporting IVR solutions.

Key Responsibilities
Design and develop IVR call flows using the NiCE/CXone platform.
Configure IVR menus, prompts, routing, transfers, authentication, and error handling.
Develop integrations with backend systems using REST APIs.
Troubleshoot IVR issues using logs, traces,



and debugging tools.
Support SIT, UAT, production deployments, and production incidents.
Collaborate with Business, QA, and technical teams to deliver IVR enhancements.
Prepare and maintain technical documentation.

Required Skills
3+ years of NiCE IVR development experience.
Strong knowledge of NiCE/CXone and IVR call-flow development.
Experience with REST APIs, JSON/XML, SQL, and backend integrations.
Knowledge of DTMF, ASR, and TTS.
Robust debugging, troubleshooting, and production-support skills.
Valuable communication and stakeholder-management skills.

Valuable to Have: Experience with ACD/routing, CRM integrations, CI/CD, and cloud contact-center solutions.

15 years full time education

📌 Packaged/saas Application Engineer Hyderabad
🏢 Accenture
📍 Hyderabad