Roles & Responsibilities – Telecaller (1 Year)
Handled inbound and outbound calls to interact with customers and prospects.
Generated leads by contacting potential customers and explaining products/services.
Addressed customer inquiries, resolved complaints, and provided accurate information.
Maintained positive customer relationships through qualified communication.
Followed up with prospective and existing customers to increase conversions and customer satisfaction.
Recorded customer interactions, feedback, and call outcomes in the CRM system or daily reports.
Achieved daily and monthly call, lead generation, and sales targets.
Coordinated with the sales and operations teams to ensure timely customer support.
Scheduled appointments and follow-up calls for the sales team when required.
Ensured compliance with company policies and maintained confidentiality of customer information.
Prepared daily call reports and updated lead tracking records.
Continuously improved product knowledge and communication skills to deliver better customer service.