We are looking for a friendly, skilled, and guest-focused Front Office Executive to join our resort team. The ideal candidate should be confident in handling guests, reservations, check-ins/check-outs, and day-to-day front office operations.

Key Responsibilities:
Welcome and assist guests with a warm and professional approach.
Handle guest check-in and check-out procedures efficiently.
Manage reservations, room allocations, cancellations, and amendments.
Handle guest enquiries, requests, feedback, and complaints professionally.
Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
Maintain accurate guest records and front office documentation.
Handle billing, payments, receipts, and basic cashiering procedures.
Manage telephone calls, emails, WhatsApp enquiries, and guest communication.
Provide information about resort facilities, services, activities,



and local attractions.
Ensure smooth communication during guest arrivals and departures.
Follow resort SOPs, safety procedures, and service standards.
Maintain a clean, organized, and welcoming reception area.

Requirements:
Previous experience in a hotel/resort front office is preferred.
Valuable communication and interpersonal skills.
Basic computer knowledge.
Knowledge of hotel PMS/reservation systems is an advantage.
Ability to work in shifts, including weekends and holidays.
Qualified appearance and positive attitude.
Ability to work effectively as part of a team.

Pay: From ₹14,000.00 per month

Work Location: In person

📌 Front Office Executive Wayanad
🏢 Inara resorts and retreat
📍 Wayanad