Operations & Guest Services:
Oversee daily check-in, check-out, and room assignment procedures.
Review arrival lists, VIP status, special requests, and room amenities.
Handle escalated guest complaints, disputes, and service recovery issues.
Maintain a visible presence in public areas to ensure personalized guest attention.
Supervise, mentor, and schedule front office, bell/door, and guest service staff.
Assist with recruitment, onboarding, and ongoing skills training.
Monitor staff appearance, grooming, punctuality, and service standards.
Financial & Administrative Management:
Monitor cash handling, billing, credit policies, and debtor/invoice management.
Assist in forecasting room occupancy, managing pricing strategies, and optimizing RevPAR.
Prepare daily/monthly revenue reports and operational logs.
Step in for the Front Office Manager during their absence.
Interdepartmental Coordination:
Liaise closely with Housekeeping, Engineering, Security, and Food & Beverage to sync room readiness and guest needs.

Pay: ₹30,000.00 - ₹40,000.00 per month

Perks:
Versatile schedule
Food provided
Provident Fund

Work Location: In person

📌 Assistant Front Office Manager Kempegowda International Airport Bengaluru
🏢 HARIKAA RESORT
📍 Bengaluru