Customer Support Representative / Patient Care Executive

Company: Centre for Eye

Location: Kharadi & Kalyani Nagar, Pune

Job Type: Full-time / Part-time

Job Description

Centre for Eye is looking for a Customer Support Representative / Patient Care Executive to manage patient calls, appointments, enquiries, and day-to-day customer support.

The ideal candidate should have excellent communication skills and be comfortable handling patients over the phone in a professional and courteous manner.

Key Responsibilities
Handle incoming and outgoing patient calls professionally.
Manage and schedule OPD and doctor appointments.
Handle patient enquiries related to consultations, appointments, procedures, timings, and services.
Provide accurate information to patients and guide them appropriately.
Follow up with patients regarding appointments and scheduled consultations.
Coordinate with doctors, front desk, counsellors, and hospital teams when required.
Maintain proper records of calls, enquiries, and appointments.
Handle patient concerns politely and escalate issues to the concerned department when required.
Provide a positive and professional patient experience.




Manage customer/patient communication through phone calls and WhatsApp.

Requirements
Qualification: 12th Pass or Graduate – both can apply.
Positive verbal communication and interpersonal skills.
Fluent in English, Hindi & Marathi.
Should be confident and comfortable handling multiple patient calls.
Positive telephone etiquette and professional communication.
Basic computer knowledge is required.
Previous experience in hospital, healthcare, clinic, call centre, customer care, front office, or appointment management will be an advantage.
Freshers with good communication skills may also apply.

Preferred Candidate

We are looking for someone who is:
Polite, patient, and professional while speaking with patients.
Good at understanding patient requirements.
Able to handle calls efficiently and manage appointments accurately.
Comfortable working in a healthcare/hospital workplace.

Interested candidates can contact/WhatsApp:

Call - +91-XXXXXXXXXX

Pay: ₹8,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Customer Support Representative Kharadi (India)
🏢 Centre for eye
📍 India