Job description:
Handle patient enquiries, appointments, and follow-ups.
Maintain robust patient relationships and ensure a positive experience.
Manage OPD/front-desk coordination and patient flow.
Coordinate with doctors, therapists, and clinic staff.
Handle patient concerns and resolve issues professionally.
Maintain accurate patient and CRM records.
Support patient conversion, retention, and clinic revenue targets.
Follow company SOPs, service standards, and confidentiality policies.
Prepare daily reports and updates for management.
Support other clinic activities as assigned by Management.
Requirements:
Graduate in any discipline; healthcare or management background preferred.
0–2 years of experience in customer service, healthcare, sales, or front-office roles.
Good communication and interpersonal skills.
Patient-focused and skilled attitude.
Basic computer and CRM knowledge.
Positive follow-up and coordination skills.
Ability to handle multiple tasks and work under pressure.
Target-oriented and willing to learn.
Ability to work in a clinic environment and follow company SOPs.
Local candidates or candidates willing to travel between assigned clinics preferred.