Responsibilities
Meet customers, listen to their vehicle problems and note them accurately
Inspect vehicles and advise customers on the repairs or maintenance needed
Open job cards in the dealership system (CRM-DMS) with correct customer and vehicle details
Prepare and share cost and time estimates, and take customer approval
Assign vehicles to the Floor Supervisor and track repair progress
Contact customers for any additional work or expenses
Check the repair quality before delivery and explain the bill to the customer
Update customers on progress and ensure delivery on the committed date
Handle customer queries and complaints and close them within the set time
Follow up on PSF (post-service feedback), warranty and service-promotion offer

Requirements
Diploma or BE/B.Tech in Mechanical, Automobile or Electrical.



Other qualifications with solid workshop experience can also apply [confirm]
2–5 years of experience as a Service Advisor or in an automobile workshop. Commercial vehicle (truck/bus) experience is an advantage
Good troubleshooting and diagnostic understanding of vehicles
Valuable communication in Tamil and English
Basic computer skills (MS Office and dealership software)
Valid driving licence preferred (for test drives after repair)
Customer-friendly, disciplined and a valuable team player

Pay: ₹16,000.00 - ₹25,000.00 per month

Benefits:
Life insurance
Provident Fund

Work Location: In person

📌 Service Advisor – Commercial Vehicle Workshop Tata Motors Manjampakkam
🏢 Popular Mega Motors (India
📍 Manjampakkam