Responsibilities:
Engage directly with clients to understand, investigate, and resolve technical queries related to our Payroll, HRMS, Assets Management Applications.
Analyze and troubleshoot software issues using other diagnostic tools.
Collaborate closely with functional and development teams to deliver timely and effective solutions.
Support the configuration, implementation, and continuous improvement of our software solutions.
Deliver training sessions and create explicit, user-friendly documentation for end-users.
Ensure high-quality, timely resolution of support tickets to maintain excellent client satisfaction.

Required Skills:
Technical Knowledge Understanding of SQL (queries, joins, data extraction).
Client Communication Excellent verbal and written communication skills.
Interpersonal Skills – Ability to work collaboratively across teams and with clients.
Problem-Solving Attitude – Analytical and detail-oriented approach to troubleshooting.
Quick Learner – Ability to understand product functionality and adapt swiftly.
Maicrosoft Excel basic knowledge must required.

📌 Software Support Engineer Mumbai (India)
🏢 SPINE TECHNOLOGIES
📍 India