Role & responsibilities
Serve as the primary point of contact for assigned client accounts and manage day-to-day communication.
Build and maintain robust relationships with client stakeholders.
Understand client business goals, priorities, and expectations.
Coordinate with engineering, design, QA, and delivery teams to ensure smooth project execution.
Track project timelines, deliverables, and progress to ensure alignment with client expectations.
Identify and proactively resolve risks, issues, or blockers during project delivery.
Conduct regular client meetings, reviews, and status updates.
Prepare reports, presentations, and project documentation for stakeholders.
Identify prospects for account expansion, upselling, and cross-selling services.
Use AI and productivity tools to support client research, reporting, and documentation.
Preferred candidate profile
Robust verbal and written communication skills.
Client relationship and stakeholder management
Understanding of Software Development Lifecycle (SDLC)
Strong coordination and problem-solving skills.
Ability to manage multiple priorities and timelines.
Experience working with cross-functional teams.
Comfortable working in fast-paced client-facing environments.
Basic understanding of digital technologies such as Web, Mobile, and Cloud.
Familiarity with collaboration tools like Jira, Slack, Notion, or similar platforms.
Awareness of AI productivity tools such as ChatGPT or similar platforms.