Job Summary:
The Telecaller Head is responsible for managing the hospital's telecalling team, generating patient appointments, following up with enquiries, promoting hospital services, and ensuring excellent communication with patients.

Key Responsibilities
Manage and supervise the hospital telecalling team.
Allocate daily calling targets and monitor team performance.
Handle incoming calls, patient enquiries, and appointment bookings.
Follow up with patients regarding appointments, health check-up packages, consultations, and diagnostic services.
Coordinate with doctors, OPD, marketing, and front-office teams.
Monitor call quality, conversion rates, and daily reports.
Train telecallers on communication skills, hospital services, and patient handling.
Ensure patient confidentiality and qualified communication.
Resolve escalated patient queries and complaints.
Prepare daily, weekly, and monthly performance reports for management.





Required Qualifications and Skills
Any degree; a degree in management or marketing is an advantage.
3–5 years of experience in telecalling and team management preferred.
Hospital, healthcare, or IVF experience is an advantage.
Excellent communication skills in Malayalam and English; other languages are a plus.
Positive leadership, counselling, and problem-solving skills.
Knowledge of Excel, CRM software, and MIS reporting.

Key Performance Indicators (KPIs)
Number of leads contacted.
Enquiry-to-appointment conversion rate.
Appointment attendance rate.
Follow-up completion rate.
Team target achievement.
Call quality and patient satisfaction.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Team Lead Telecalling Thiruvananthapuram (India)
🏢 Yana IVF & Fertility Centre
📍 India