Be the Chief Customer Officer for APAC at a Gartner Magic Quadrant Leader. Own NRR, GRR and NPS across six markets and unite Professional Services, Support and Account Management under one leader.

We're looking for a senior leader to own the entire post-sale customer experience across India, Australia, Singapore, Malaysia, the Philippines, and the Middle East. In this role, you'll effectively be our Chief Customer Officer for APAC, leading Professional Services, Customer Support, and Account Management as one unified customer organisation.

What you'll do
Own APAC customer strategy, with explicit accountability for NRR, GRR, and NPS
Unite PS, Support, and Account Management into one customer-first team
Drive renewals and expansion in partnership with Sales
Be the executive sponsor for strategic and at-risk accounts
Build a coverage model that works across six diverse markets and time zones
Bring the voice of the customer into product and leadership decisions
Lead, grow, and inspire a large, distributed team

What you bring
20–25 years of experience, with 8–10+ years leading post-sale customer functions in B2B tech, SaaS, or IT services
Proven track record of improving NRR, GRR, and NPS
Experience leading 100+ member, multi-country teams




Strong P&L; ownership and commercial acumen
CXO-level relationships across APAC and/or the Middle East
Cultural agility and a builder's mindset

Why Zycus
Industry leader: Recognised as a Leader in the 2026 Gartner® Magic Quadrant™ for Source-to-Pay Suites, and named a Leader in the IDC MarketScape: Worldwide AI-Enabled Source-to-Pay 2025 Vendor Assessment
Customers love us: Recognised as a Customers' Choice in the 2025 Gartner® Peer Insights™ "Voice of the Customer" for Source-to-Pay Suites, a robust foundation for a leader focused on NPS and retention
At the frontier of Agentic AI: Our Merlin Agentic AI platform guides every request through Merlin Intake, unlocks hidden savings through autonomous negotiation, and runs continuously toward outcomes rather than just workflows
Defining what's next: By moving beyond Source-to-Pay to Intake-to-Outcomes, Zycus is shaping the next generation of procurement
Real impact, real mandate: Shape how enterprise customers across a quick-growing region experience Zycus, with the visibility and authority to build something lasting

Location: Mumbai or Bengaluru, India

📌 Regional Head Of Customer Success & Delivery Apac Mumbai
🏢 Zycus
📍 Mumbai