Support Executive

Location: Salt Lake Sector V, Kolkata (Work From Office)

Openings: 5 Positions

Salary: Up to ₹20,000 In-Hand (Based on last drawn) + Incentives

Shift: 11:00 AM – 7:00 PM | Mon–Sat (Sunday Fixed Off)

Experience: 1–2 Years in Voice Process / Technical Support / BPO

Interview: Walk-in / Face-to-Face | 11:30 AM – 2:00 PM

Immediate Joiners Preferred

Key Responsibilities

Voice Support & Resolution: Handle incoming customer calls, troubleshoot technical issues, and provide accurate solutions.

Customer Retention: Maintain high FCR and ensure customer satisfaction.

Upselling & Cross-Selling: Identify customer needs and promote relevant products/services through upselling and cross-selling.

CRM & Record Management:



Maintain accurate call details, customer queries, and ticket status in CRM/Excel.

Qualification & Skills

1–2 years of experience in Voice Process, Technical Support, or Customer Care.

Experience in Upselling/Cross-Selling preferred. Candidates should understand the concepts and know how to effectively upsell and cross-sell.

Solid issue resolution and customer-handling skills.

Excellent verbal communication in English, Hindi & Bengali.

Minimum Qualification: Graduate.

Pay: ₹16,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Support Executive Kolkata
🏢 novanectar services
📍 Kolkata