Job Title: Customer Relationship & Account Manager – ERP

Experience: 4 – 8 yrs.

Location: Mumbai

Role Summary

This role is responsible for monetizing the existing ERP customer base by building solid relationships, ensuring renewals, and driving account expansion through upselling modules (Finance, SCM, POS, WMS, etc.) and cross-selling integrations.

The candidate will own customer engagement commercially, ensuring customers continue and grow with our ERP ecosystem.

Key Responsibilities:
Existing Account Revenue Ownership

Manage a portfolio of ERP customers as revenue accounts
Upselling ERP Modules

Identify and pitch additional ERP modules such as:

Finance & Accounting

Inventory / Warehouse (WMS)

Retail / POS

CRM / HRMS integrations

Align solutions with customer business growth




Cross-Selling & Ecosystem Expansion

Promote add-ons, integrations, and third-party solutions

Increase wallet share per customer
Relationship & Engagement

Maintain continuous engagement with business owners, CFOs, and decision-makers

Be highly responsive and accessible for customers
Complaint Ownership (Commercial Lens)

Ensure customer concerns are acknowledged and resolved through internal coordination

Focus on retention and relationship protection, not technical resolution
Strategic Alignment with Sales Leadership

Work directly under Sales Leader for:

Account strategy

Revenue planning

Deal closures

📌 Customer Relationship & Account Manager Erp Mumbai
🏢 Logic Erp
📍 Mumbai