We are looking for experienced Vendor and Customer Specialists with a background in the e-commerce industry. The ideal candidates should have strong communication and customer support skills, along with valuable proficiency in Excel, to manage vendor coordination, customer queries, and day-to-day operational requirements efficiently.
Key Responsibilities
Manage vendor and customer communications, ensuring timely and professional responses.
Handle customer queries, concerns, and escalations with a solution-oriented approach.
Coordinate with vendors to resolve order-related issues, follow up on pending requests, and ensure smooth operations.
Maintain accurate records, reports, and trackers using Microsoft Excel.
Monitor pending cases and follow up with relevant stakeholders to ensure timely resolution.
Coordinate with internal teams to address operational challenges and improve customer and vendor satisfaction.
Prepare regular reports and maintain proper documentation of customer and vendor interactions.
Required Skills and Qualifications
5–6 years of relevant experience, preferably in the e-commerce industry.
Excellent verbal and written communication skills.
Strong customer support and vendor coordination skills.
Good working knowledge of Microsoft Excel, including data management, trackers, and reporting.
Robust problem-solving, follow-up, and coordination skills.
Ability to manage multiple tasks and handle escalations effectively.
Willingness to work the night shift.
Ideal Candidate
A proactive and detail-oriented skilled who can independently manage customer and vendor interactions, maintain accurate records, and ensure timely resolution of issues in a fast-paced e-commerce environment.
Open Positions: 2
Shift: Night Shift
📌 Customer Specialist Ahmedabad
🏢 Mobilesentrix IT India
📍 Ahmedabad
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