Role & responsibilities
Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.
Install, configure, and troubleshoot hardware and software on desktops, laptops, and peripherals.
Maintain and manage user accounts through Active Directory, Office 365, and other platforms.
Provide remote and in-person technical support for Windows and Mac operating systems.
Monitor and manage service requests and incidents using tools like ServiceNow, Jira, or similar.
Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN).
Support mobile device management and basic printer/scanner setup. • Document issues and resolutions in the knowledge base and maintain IT documentation.




Ensure compliance with company security policies, antivirus updates, and patch management.
Assist in IT asset inventory and procurement processes.
Escalate unresolved issues to L2/L3 teams or vendors as necessary.

Preferred candidate profile

Graduate

• Certifications such as CompTIA A+, Microsoft Certified: Up-to-date Desktop Administrator, ITIL Foundation.

• Experience in supporting hybrid/cloud settings (Office 365, Azure AD). • Familiarity with SCCM, Intune, or other deployment tools.

📌 System Administrator Noida
🏢 Intigate Technologies
📍 Noida