Company Description SMRITI IVF Fertility Centre is a specialized medical facility focused on providing fertility and reproductive health services to individuals and families. Located in Patna, the centre is dedicated to delivering compassionate, patient-centered care supported by up-to-date technology and clinical expertise. The team works closely with patients to offer clear information, supportive guidance, and tailored treatment options. SMRITI IVF Fertility Centre values professionalism, confidentiality, and respectful communication in all interactions.
Role Description The Call Center Executive will handle inbound and outbound calls, respond to patient inquiries, and provide information about services, appointments, and procedures. Responsibilities include scheduling and confirming appointments, updating patient details in the system, and ensuring accurate documentation of all interactions. The role involves guiding callers with empathy, addressing concerns, escalating complex issues to the appropriate department, and following up where necessary. The Call Center Executive will collaborate with medical and administrative teams to ensure smooth coordination of patient visits and services. This is a full-time,



in office role based at SMRITI IVF Fertility Centre in Patna.
Qualifications
Solid Customer Support and Customer Service skills, with the ability to handle sensitive and confidential patient interactions professionally.
Excellent Communication skills, including clear verbal communication, active listening, and a polite, patient-focused manner.
Experience working in Contact Centers or similar call-handling environments, preferably in healthcare or service-oriented sectors.
Basic Sales skills to effectively explain services, encourage appointment bookings, and support patient decision-making without pressure.
Proficiency in using phone systems, CRM or hospital management software, and basic computer applications (MS Office, email).
Ability to manage high call volumes, prioritize tasks, and maintain accuracy in data entry and record keeping.
Minimum educational qualification: high school diploma or equivalent; a graduate degree or healthcare-related experience is an advantage.
Comfort working on-site in Patna, with flexibility for shift-based work if required.

📌 Call Center Executive Patna (India)
🏢 SMRITI IVF FERTILITY CENTRE
📍 India